Threadly
Install Threadly
  • Welcome to the Threadly Help Center
  • Getting Started
    • How to Install Threadly
    • Accessing Threadly in Slack
    • Updating Your App Permissions
    • Adding Threadly to Your Channels
  • Actions
    • Introduction to Actions
    • Website CTAs
      • How to Create a Website Action
    • Form CTAs
      • How to Create a Form
      • Setting Up Form Webhooks
      • Creating Anonymous Forms
      • Unpublishing Your Form CTA
  • Setting Up Real-Time Click Notifications
  • Groups
    • Conversation Groups Overview
    • Dynamic Conversation Groups
      • How to Create a Dynamic Group
      • Dynamic Group Filters
    • Static Groups
      • How to Create a Static Group
  • Seting Up the Channel Grouping Assistant
  • Sending Messages
    • How to Send a Message with Threadly
      • Leveraging Message Variables
      • Message Settings
    • Utilizing the Threadly Shortcut
    • /SendMessage Slash Command
    • How to Create a Template
  • Profiles
    • Overview
    • Create a Profile
    • How to Add Profile Images in Threadly
    • How Threadly Prevents Impersonation
  • Integrations
    • Notion
    • HubSpot
    • Attio
  • Workflows
    • Introduction to Workflows
      • How to Create a Workflow
      • Workflow Triggers and Definitions
      • Workflow Actions and Definitions
  • Analytics
    • Introduction to Analytics
    • How Threadly Tracks Reactions
    • How Threadly Tracks CTA Clicks
  • FAQs
  • How Threadly Sends Your Messages
  • Admin
    • How Threadly Charges for Active Users
    • How to Access Your Threadly Invoices/Billing Info
    • How to Add a User to Threadly
    • Understanding Threadly's Premium Plan
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How Threadly Sends Your Messages

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Last updated 6 days ago

Depending on your destination, Threadly might leverage your Bot Token or your User Token to deliver the message. Learn more about the breakdown below.

Destination
Bot Token
User Token
Reason

Channels

(Without )

If you're not using a custom profile (even the one that uses your name), you can choose how your message will send.

If you use a User token, the message is sent from you, and responses will come to you.

If you use a Bot token, the message is sent as you, and responses will not come to you (unless you tag yourself in the message.) .

Channels

(With )

Threadly allows you to and name of the message when it is sent to your channel. This is popular if you're sending a message as, for example, the "Support Team." As a result of this, Threadly requires the Bot Token. Note: The Profile option that matches your name will still send as a Bot, and a user will be able to identify it was sent via Threadly.

Direct Message

In order to ensure smooth and 1:1 communication, Threadly sends messages to another user from you. This means the receiving user will be unable to identify that it was sent through the app, and responses will come directly to you.

Profiles
Profiles
customize the profile photo
Learn more