Threadly
Install Threadly
  • Welcome to the Threadly Help Center
  • Getting Started
    • How to Install Threadly
    • Accessing Threadly in Slack
    • Updating Your App Permissions
    • Adding Threadly to Your Channels
  • Actions
    • Introduction to Actions
    • Setting Up Real-Time Click Notifications
    • Website CTAs
      • How to Create a Website Action
    • Form CTAs
      • Overview
      • How to Create a Form
      • Setting Up Form Webhooks
      • Creating Anonymous Forms
      • How to Unpublish Your Form CTA
  • Groups
    • Overview
    • Seting Up the Channel Grouping Assistant
    • Introduction to Static Groups
      • Create a Static Group
    • Introduction to Dynamic Conversation Groups
      • Create a Dynamic Group
      • Dynamic Group Filters
  • Sending Messages
    • How to Send a Message with Threadly
      • Leveraging Message Variables
      • Changing the Message Format
    • Utilizing the Threadly Shortcut
    • /SendMessage Slash Command
    • How to Create a Template
  • Profiles
    • Overview
    • Create a Profile
    • How to Add Profile Images in Threadly
    • How Threadly Prevents Impersonation
  • Integrations
    • HubSpot
    • Attio
  • Workflows
    • Introduction to Workflows
      • How to Create a Workflow
      • Workflow Triggers and Definitions
      • Workflow Actions and Definitions
  • Analytics
    • Introduction to Analytics
    • How Threadly Tracks Reactions
    • How Threadly Tracks CTA Clicks
  • FAQs
  • How Threadly Sends Your Messages
  • Admin
    • How Threadly Charges for Active Users
    • How to Access Your Threadly Invoices/Billing Info
    • How to Add a User to Threadly
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On this page
  • Benefits of Using Profiles
  • Practical Use Cases
  1. Profiles

Overview

PreviousHow to Create a TemplateNextCreate a Profile

Last updated 6 days ago

Profiles enable you to customize the sender's identity, including the name and photo that recipients see. By using Profiles effectively, you can tailor your messaging to different audiences or scenarios within Threadly.

Here’s an example:

In this example, the user would see that Bill Gates sent the message.

Profiles are only available when sending messages to channels or channel-based conversation groups. When sending to a direct message, your profile is used and shown.

Benefits of Using Profiles

  • Branding: Create a consistent, recognizable sender identity across messages

  • Trust: Use personalized sender names and photos to improve recipient recognition

  • Professionalism: Represent different departments, teams, or roles with distinct profiles

  • Engagement: Increase open and response rates by making messages feel more personal

  • Flexibility: Easily switch between different sender identities for various communication needs

Practical Use Cases

  • Customer support teams can use individual representative profiles

  • Marketing teams can create branded sender identities

  • Sales teams can personalize outreach with individual team member profiles

  • Different business units can maintain unique communication styles

The core value is transforming generic, impersonal messaging into more targeted, recognizable, and trustworthy communication.