How Threadly Charges for Active Users

We understand that clear and predictable pricing is important. That's why Threadly's billing is simple: you'll only be charged for the users on your team who actually send messages within your billing period. This covers all their outgoing communication, including messages sent through automated workflows, the main Threadly app, or quick shortcuts.

For a detailed look at which actions contribute to billing, check out the table below:

Action	Billed
User sends a message via the Threadly app or shortcut.
User activates a Workflow they created in Threadly.
User views, interacts, leaves an emoji on a message.
User opens the Threadly app to view analytics, conversation groups, or settings.

FAQ:

What happens if I have no users sending messages in one month?

On the Threadly Pro plan, the minimum amount of users is one.

Will Threadly downgrade my bill if the amount of users drops month over month?

Yes, we will only charge for the users sending messages. Please reach out to us if we can help clarify your bill, or explore a credit, should one be necessary.